{"id":3752,"date":"2026-10-07T00:02:00","date_gmt":"2026-10-07T00:02:00","guid":{"rendered":"https:\/\/surlandchile.cl\/?page_id=3752"},"modified":"2026-10-13T18:28:13","modified_gmt":"2026-10-13T18:28:13","slug":"sugerencias-y-reclamos","status":"publish","type":"page","link":"https:\/\/surlandchile.cl\/en\/sugerencias-y-reclamos\/","title":{"rendered":"Suggestions and Complaints"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3752\" class=\"elementor elementor-3752\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d187c6 e-flex e-con-boxed e-con e-parent\" data-id=\"6d187c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1aa70b elementor-widget elementor-widget-html\" data-id=\"a1aa70b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"respuesta-box\">\r\n  <div class=\"respuesta-icon\">\r\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\r\n      <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\r\n      <polyline points=\"12 6 12 12 16 14\"><\/polyline>\r\n    <\/svg>\r\n  <\/div>\r\n  <div class=\"respuesta-content\">\r\n    <p class=\"respuesta-texto\">\r\n      Te responderemos en un m\u00e1ximo de <strong>15 d\u00edas h\u00e1biles<\/strong> <span class=\"respuesta-highlight\">(\u00a1siempre intentamos que sea antes!)<\/span>\r\n    <\/p>\r\n\r\n  <\/div>\r\n<\/div>\r\n\r\n<style>\r\n  .respuesta-box {\r\n    display: flex;\r\n    align-items: flex-start;\r\n    gap: 12px;\r\n    background-color: #f8fafc;\r\n    border: 1px solid #e2e8f0;\r\n    border-left: 4px solid #3b82f6;\r\n    border-radius: 8px;\r\n    padding: 14px 18px;\r\n    font-family: inherit;\r\n    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.03);\r\n    max-width: 550px;\r\n  }\r\n\r\n  .respuesta-icon {\r\n    display: flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    color: #3b82f6;\r\n    flex-shrink: 0;\r\n    margin-top: 2px;\r\n  }\r\n\r\n  .respuesta-content {\r\n    flex: 1;\r\n  }\r\n\r\n  .respuesta-texto {\r\n    margin: 0 0 6px 0;\r\n    font-size: 14px;\r\n    line-height: 1.5;\r\n    color: #334155;\r\n  }\r\n\r\n  .respuesta-texto strong {\r\n    color: #0f172a;\r\n    font-weight: 600;\r\n  }\r\n\r\n  .respuesta-highlight {\r\n    color: #64748b;\r\n    font-size: 13px;\r\n  }\r\n\r\n  .respuesta-email {\r\n    margin: 0;\r\n    font-size: 13px;\r\n    color: #475569;\r\n  }\r\n\r\n  .respuesta-email a {\r\n    color: #3b82f6;\r\n    text-decoration: none;\r\n    font-weight: 500;\r\n  }\r\n\r\n  .respuesta-email a:hover {\r\n    text-decoration: underline;\r\n  }\r\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55b4f48 elementor-widget elementor-widget-shortcode\" data-id=\"55b4f48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"surland-form surland-form--sugerencia\" data-form-type=\"sugerencia_reclamo\">\n\t<form class=\"surland-form__form\" novalidate action=\"\">\n\t\t<input type=\"hidden\" name=\"form_type\" value=\"sugerencia_reclamo\" \/>\n\n\t\t<fieldset class=\"surland-form__fieldset\">\n\t\t\t<legend class=\"surland-form__legend\">Formulario de Sugerencias y Reclamos<\/legend>\n\n\t\t\t<div class=\"surland-form__row\">\n\t\t\t\t<div class=\"surland-form__field\">\n\t\t\t\t\t<label for=\"sf_sug_nombre\">Nombre <span class=\"surland-form__req\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"text\" id=\"sf_sug_nombre\" name=\"nombre\" required maxlength=\"80\" \/>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"surland-form__field\">\n\t\t\t\t\t<label for=\"sf_sug_apellido\">Apellido <span class=\"surland-form__req\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"text\" id=\"sf_sug_apellido\" name=\"apellido\" required maxlength=\"80\" \/>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"surland-form__row\">\n\t\t\t\t<div class=\"surland-form__field\">\n\t\t\t\t\t<label for=\"sf_sug_correo\">Correo Electr\u00f3nico <span class=\"surland-form__req\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"email\" id=\"sf_sug_correo\" name=\"correo\" required maxlength=\"120\" \/>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"surland-form__field\">\n\t\t\t\t\t<label for=\"sf_sug_telefono\">Tel\u00e9fono <span class=\"surland-form__req\">*<\/span><\/label>\n\t\t\t\t\t<input type=\"tel\" id=\"sf_sug_telefono\" name=\"telefono\" required maxlength=\"30\" \/>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"surland-form__field surland-form__field--full\">\n\t\t\t\t<span class=\"surland-form__label\">Tipo de Solicitud <span class=\"surland-form__req\">*<\/span><\/span>\n\t\t\t\t<div class=\"surland-form__radio-group\" role=\"radiogroup\" aria-label=\"Tipo de Solicitud\">\n\t\t\t\t\t<label class=\"surland-form__radio\">\n\t\t\t\t\t\t<input type=\"radio\" name=\"tipo_solicitud\" value=\"Sugerencia\" required \/>\n\t\t\t\t\t\t<span>Sugerencia<\/span>\n\t\t\t\t\t<\/label>\n\t\t\t\t\t<label class=\"surland-form__radio\">\n\t\t\t\t\t\t<input type=\"radio\" name=\"tipo_solicitud\" value=\"Reclamo\" required \/>\n\t\t\t\t\t\t<span>Reclamo<\/span>\n\t\t\t\t\t<\/label>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"surland-form__field surland-form__field--full\">\n\t\t\t\t<label for=\"sf_sug_mensaje\">Mensaje \/ Detalle <span class=\"surland-form__req\">*<\/span><\/label>\n\t\t\t\t<textarea id=\"sf_sug_mensaje\" name=\"mensaje\" rows=\"6\" required maxlength=\"3000\"><\/textarea>\n\t\t\t<\/div>\n\t\t<\/fieldset>\n\n\t\t<div class=\"surland-form__actions\">\n\t\t\t<button type=\"submit\" class=\"surland-form__submit\">\n\t\t\t\t<span class=\"surland-form__submit-text\">Enviar Solicitud<\/span>\n\t\t\t\t<span class=\"surland-form__spinner\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/button>\n\t\t<\/div>\n\n\t\t<div class=\"surland-form__message\" role=\"status\" aria-live=\"polite\"><\/div>\n\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Te responderemos en un m\u00e1ximo de 15 d\u00edas h\u00e1biles (\u00a1siempre intentamos que sea antes!)<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-3752","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/surlandchile.cl\/en\/wp-json\/wp\/v2\/pages\/3752","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/surlandchile.cl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/surlandchile.cl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/surlandchile.cl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/surlandchile.cl\/en\/wp-json\/wp\/v2\/comments?post=3752"}],"version-history":[{"count":14,"href":"https:\/\/surlandchile.cl\/en\/wp-json\/wp\/v2\/pages\/3752\/revisions"}],"predecessor-version":[{"id":3848,"href":"https:\/\/surlandchile.cl\/en\/wp-json\/wp\/v2\/pages\/3752\/revisions\/3848"}],"wp:attachment":[{"href":"https:\/\/surlandchile.cl\/en\/wp-json\/wp\/v2\/media?parent=3752"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}